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Acquisition as a mode for servitisation: servitisation integration and...

Acquisition as a mode for servitisation: servitisation integration and consequencesChristina ÖbergJournal of Service Management, Vol. 35, No. 6, pp.1-21While existing literature extensively explores...

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Is webcare good for business? A study of the effect of managerial response...

Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookingsAna Isabel Lopes, Edward C. Malthouse, Nathalie Dens, Patrick De...

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Agencement of onlife and phygital: smart tech–enabled value co-creation...

Agencement of onlife and phygital: smart tech–enabled value co-creation practicesCristina Mele, Tiziana Russo-SpenaJournal of Service Management, Vol. ahead-of-print, No. ahead-of-print, pp.-In this...

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Leveraging artificial intelligence in firm-generated online customer...

Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agendaCandice L. Marti, Huimin Liu, Gurpreet Kour, Anil Bilgihan, Yu XuJournal of...

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Blending access-based services and triadic frameworks: an empirical...

Blending access-based services and triadic frameworks: an empirical evaluation of Packaging-as-a-ServiceStefanie Fella, Christoph RatayJournal of Service Management, Vol. 35, No. 6, pp.42-65Recently...

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